Microsoft's Customer Support Fail: A Developer's Frustration
The saga of LibreOffice developer Mike Kaganski highlights a troubling trend in Microsoft's customer support. After his account was locked, he faced the daunting challenge of navigating a faceless support system that seemed indifferent to his plight. Kaganski's experience underscores a broader issue: the incompetence of tech giants in handling user accounts, particularly for those developing alternatives. - Locked out without clear reasons or solutions. - A futile cycle of AI chatbots and unhelpful responses. "Microsoft became miserably incompetent in IT" is a sentiment many can relate to. His frustrations reflect a reality where customer support fails those who need it most. For anyone who has grappled with tech support, this narrative is both familiar and disheartening. Kaganski's plea for better service is a call to action for Microsoft to reclaim its once-stellar reputation.